Information We Collect

Depending on how you use Peaceful Plants, we may collect information including:

• Your name.
• Billing and delivery addresses.
• Email address and telephone number.
• Order and purchase history.
• Customer-account information.
• Information you provide when contacting us about an order, plant, return or other enquiry.
• Delivery instructions and information reasonably needed to fulfil an order.
• Technical information relating to the device or browser used to access our website.
• Cookie, analytics and website-usage information where applicable and permitted.

How We Collect Information

Most personal information is provided directly by you, for example when you place an order, create an account, contact us, participate in an auction or otherwise use features on our website.

Some technical or usage information may be collected automatically through website technology, server logs, cookies or analytics tools.

We may also receive limited information from service providers involved in processing your purchase, delivering your order or providing website functionality.

Why We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Take and confirm payments.
• Arrange delivery and provide tracking information.
• Manage customer accounts.
• Provide auctions, gift-related features or other website services.
• Respond to enquiries and customer-service requests.
• Handle damaged-delivery, return or refund requests.
• Prevent fraud and maintain website security.
• Maintain accounting and transaction records.
• Improve our website and customer experience.
• Send marketing communications where we have an appropriate legal basis and where required, your consent.
• Meet legal or regulatory obligations.

Our Lawful Bases

UK data-protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract: where processing is necessary to take steps at your request or fulfil an order with you.
• Legal obligation: where we need to keep or use information to comply with legal requirements, including certain tax and accounting obligations.
• Legitimate interests: where reasonably necessary to operate, secure and improve our business, respond to customers or prevent misuse, provided those interests are not overridden by your rights.
• Consent: where the law requires your permission, including certain marketing or non-essential cookie uses.

Payments

Online payments may be processed through third-party payment providers made available at checkout, such as Stripe or PayPal.

Payment providers process payment information under their own privacy and security arrangements. Peaceful Plants does not need to receive your complete card details in order to process a standard card payment through these services.

Where supported, payment-token information may be used to provide features such as saved payment methods or bidder verification without Peaceful Plants storing the full card number itself.

WooCommerce & Customer Accounts

Our online shop operates using WordPress and WooCommerce.

When you purchase from us or create an account, information associated with your order or account may be stored within the website system so that we can fulfil orders and provide customer-account functionality.

Depending on the features available, your account may allow you to view previous orders, addresses, payment methods, account information, downloads, gift-related information or other services.

Hosting & Website Infrastructure

Peaceful Plants currently operates its website using hosting and website infrastructure provided by third-party technology suppliers.

Hosting providers may process limited technical information, server logs and stored website data as necessary to host, secure, back up and maintain the website.

Delivery Companies

Where necessary to deliver your order, we may provide delivery companies with information such as your name, delivery address, telephone number, email address and shipment information.

Depending on the destination and service selected, carriers may include postal, courier or international delivery services.

Analytics & Website Performance

We may use analytics or website-performance tools to understand how visitors use peacefulplants.online and to help improve the website.

Information may include pages viewed, general device and browser information, referral information and interactions with the site.

Where analytics technology requires consent under applicable cookie rules, it should not be activated until the required consent has been provided.

Cookies & Similar Technologies

Cookies are small files or similar technologies that can be stored on or accessed from your device when you use a website.

Some cookies are necessary for functions such as shopping baskets, checkout, security, login sessions and account functionality.

Other cookies, such as certain analytics, advertising or tracking technologies, may require your consent before they are used.

Where applicable, you should be given controls allowing you to accept or reject non-essential cookies.

Marketing Communications

Where Peaceful Plants sends promotional email or other direct marketing, we will do so only where we have an appropriate legal basis.

Where consent is required, you may withdraw it at any time. Marketing communications should also provide an appropriate way to unsubscribe.

Service communications relating to an order, account or customer-service request are not necessarily marketing and may still be sent where needed to provide the service.

Who We May Share Information With

We do not sell your personal information.

Where necessary, information may be shared with categories of service providers such as:

• Payment processors.
• Delivery and courier companies.
• Website and hosting providers.
• IT, security and backup providers.
• Analytics or website-performance providers.
• Email and customer-communication services.
• Professional advisers where necessary.
• Government, law-enforcement, tax or regulatory authorities where disclosure is legally required.

Service providers should receive only the information reasonably necessary for the service they provide.

International Data Transfers

Some technology providers may process or store information outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we will rely on an appropriate transfer mechanism or safeguards provided by the relevant service arrangement.

How Long We Keep Information

We do not intend to keep personal information indefinitely. Retention depends on why the information was collected and whether we need it for an ongoing business, contractual, accounting, tax, fraud-prevention or legal purpose.

Order and transaction records may need to be retained for longer periods than general enquiries because they may form part of our accounting and legal records.

Information that is no longer reasonably required should be deleted, anonymised or otherwise securely disposed of where appropriate.

How We Protect Information

We take reasonable technical and organisational measures intended to protect personal information against accidental loss, misuse, unauthorised access, disclosure or alteration.

No online system can be guaranteed completely secure, but we aim to use suitable website, hosting, account and payment security measures proportionate to the information processed.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

Children's Privacy

Peaceful Plants is not intended to provide online services specifically to children, and we do not knowingly seek to collect unnecessary personal information from children.

External Websites

Our website may contain links to external websites, social platforms, marketplaces or other services operated by third parties.

Those organisations control their own privacy practices. Please review their privacy information when using their services.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The date shown at the top of this page identifies the latest version. Where appropriate, material changes may also be communicated through the website or another suitable method.