Plant Shop

Refund and Returns Policy

Overview

We guarantee our plants for a period of 7 days after delivery, providing the plants have not been removed from the original pot and substrate.

Shipping policy

FOR MORE PHOTOS OF ANY SPECIFIC ITEM:PLEASE WHATSUP 0044 7796406159 EMAIL. PEACEFULHOUSEPLANTS@GMAIL.COM

SOME FLOWER/PLANT IMAGES ARE ONLY FOR REFERENCE.

SALE.

WE WILL GUARANTEED TO SEND A HEALTHY PLANT .HOWEVER NO REFUND/NO EXCHANGE/NO RETURN ON ANY SALE.

PACKAGING

.To protect environment, we partially use recycled packaging materials .

WARRANTY

Although , the seller dispatches all tropical plants/seeds in healthy condition but due to nature of these items being live , there is no warranty/guarantee offered on live plants , thus NO return / NO refund/ NO exchange, as every individual has a different way of nurturing plants.

DAMAGED OR DEAD PLANT

We do not compensate damage that is considered reasonable transit stress, for example:

  • Minor folds in leaves
  • A proportionally small loss in foliage compared to the size of plant.

There should be no root disturbance or any cutting of the plant for a minimum of 7 days after receipt. Failure to adhere to this process will render our guarantee null and void.

If you are unhappy with your order we kindly ask that you contact us at peacefulhouseplants@peacefulplants-store and provide images of the plant within 24HRS of delivery. You will be required to ship the plant in the original substrate pot (if applicable) and packaging back to us for a full refund .

We do not accept returns of plants in inadequate packaging such as envelopes or boxes that are too small for the plant.

We kindly ask that you do not ship plants to us in a manner that you would not like us to ship them to you.

We reserve the right to determine the appropriateness of care before authorising a return and/or refund.

Refunds and/or replacements will be given at our discretion.

Return of any damaged/disputed item, buyer will have to bear the full postal /courier /shipping cost. A photographic evidence will be required within 24 hrs of the receipt of a such damaged/dead item . No claim would be entertained after expiry of above period. Pls advise 0044(0)7796406159

SIZE& MEASUREMENT

All plants measurement includes the pot. Buyers are welcome to request for the actual plant photo via WHATSUP

COLLECTION

..Items can be collected in person from east london upton park,E13 0RH. please make prior arrangements 07796406159. Payments can be made via Pay pal , bank or in cash.

· Dispatch of delivery minimum 3 – 5 working days.

. All items to be sent under either Signed For or Track & Sign Service, special delivery.

ITERNATIONAL /OVERSEAS ORDERS

. International dispatches may come with or without pots, root balls are wrapped in moist spaghnum moss or tissue paper. Standard local dispatches are made via Royal Mail postal services. To ship overseas we use UPS, DHL & FEDEX serviceas requested by buyer. The seller does not take responsibility in the event if delivery is delayed, which may affect the health of the plant, there would be NO compensation if it happens.
. Please check the rates with seller for an individual country .Furthermore, the seller does offers Phytosanitary-certificate (on request at a cost)but takes NO responsibility ,if the items are held/destroyed by the Authorities .We expect customer to have import permit + make all necessary import arrangement by checking local customs Rules & Regulations prior to placing an order. Seller can not be held responsible .

DISCOUNT

· Discount is offered on multiple quantities & combined postage. Please check with the seller

· Any enquiry : Please call / text 0044(0)7796406159

Privacy Policy.

Your privacy is important to us. It is Peaceful Plants shop policy to respect your privacy regarding any information we may collect from you across our website.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

When you use our site, we will collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for reporting purposes in order to improve our services.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

How & Where We Store Your Personal Data

Where you provide us with data online it is stored securely by . Squarespace is the provider of our website hosting, content management system and e-commerce platform.

We take the security of your personal data very seriously. In particular we ensure that appropriate security measures are in place to protect your personal data.

Changes To This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Contact

peacefulhouseplants@peacefulplants-store
Contact Hours Mon-Fri 9 – 5PM GMT

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